Frequently Asked Questions

Trouble with an order?

email MoonCatGamesLLC@gmail.com for Questions, Cancellation Requests and More

If inquiring about an order, please include your 5-Digit Order Number as the Subject Line

Cancellation Policy - 6% Processing Fee

You May Request a Cancellation 24 Hours Before We Ship Your Order. Cancellation Requests Sent Later May Be Missed! There is a 6% Processing Fee That Will Be Automatically Deducted From Your Refund. By Requesting a Cancellation, You Agree to These Terms.

Email MoonCatGamesLLC@gmail.com with "CANCEL ORDER ....." as the Subject Line

Local Delivery or Physical Store?

Moon Cat Games is based in Minnesota and is Online Only. We Do Not Offer Pick-Up or In-Person Delivery.

Product conditions

All current products are sourced directly from our distributor and not 3rd party. Due to the nature of the product plastic wrapping and handling, they may come with dings/tears/defects. All sales final on sealed TCG. We do our best to keep products in the best condition possible. All shipments are recorded for accuracy.