Refund policy
Return Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged, defective or not as described, send us an email so we can evaluate the issue and make it right |
MoonCatGamesLLC@gmail.com
Due to the nature of price changes on certain TCG products, we do the best we can to price under market or list at MSRP, we cannot refund and match a cheaper price at the time of the sale.
Cancellations can be requested prior to shipment but are subject to a 10% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Email MoonCatGamesLLC@gmail.com with the Subject line: "CANCEL ORDER #..."
We have a 5-day return policy on NON TCG/sealed products, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us mooncatgamesLLC@gmail.com, if your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is the responsibility of the customer.
Damages and issues
We sell Manufacture Sealed Products, we are not responsible for any manufacture defects to the packaging or contents this can include but is not limited too the following: Small rips to the plastic, dings on corners, scuffs to the plastic, or any other imperfections to the packaging material, the contents are packaged by the manufacture and any indiscretions is out of our control.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, it will take 5-7 business days to process a refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All cancelations are subject to a 10% processing fee.
IF YOU FORGET TO USE A DISCOUNT CODE WE WILL NOT ADJUST IT. THERE WILL BE NO DISCOUNT CODES GIVEN OR ANYTHING. IF YOU WANT TO CANCEL IT STILL FALLS UNDER OUR POLICY OF 10% FEE.